ORDERING INFORMATION

Stock Items

Once you have placed your order with Flick Gymnastics and made payment by your chosen secure method, you will receive a confirmation email.  Where an item is in stock, we aim to despatch your order within 48hrs of cleared payment.

Backorders

If an item is unfortunately out of stock, but is showing as “available on backorder“, a purchase can still be made but please note that payment will be taken at the time of ordering.  You will then receive a confirmation email from us to advise you that payment has been received and your item is being processed as a “backorder“. Please note that “backorders” will take a minimum of 4 weeks to be despatched.

Special Orders

Special orders will require approximately 8-10 weeks from placing your order until delivery.  Please note these times may rise during busy periods so please check with us first.  We do our upmost to keep these lead times to a minimum and will keep you updated on expected delivery times of your order.  Full payment is required at the time of order confirmation.

Please ensure that you select your design preference carefully as changes, additions or cancellations cannot be made to special orders once they are in production.  The correct sizes should also be selected very carefully at the time of placing your order as again, these cannot be changed once production has commenced.  If you wish to discuss sizing with us in more detail prior to placing your order, we will be happy to assist you.

Please note, that we are unable to offer exchanges or refunds to special orders unless there is a manufacturing defect.  Please contact us within 14 days of receiving your order and we will discuss the return options to you.

Customised/Bespoke Samples

If requested, customised and bespoke samples can be produced for you.  These will be subject to approximately the same lead times as special orders above, so please factor this in to your ordering and deadlines.

Delivery to the UK

Orders within the UK will be sent by First Class signed for delivery.  Our standard delivery charge for items up to the value of £50.00 will be £2.50.  Free delivery will be offered for any orders over the value of £50.00.

Delivery to Europe

We currrently charge a fixed rate of £9.00 for shipping to all European countries that we supply to.  Free delivery will be offered for any orders over the value of £75.00.

International Delivery

We currently charge a fixed rate of £12.00 for shipping to all international countries that we supply to.  Free delivery will be offered for any orders over the value of £100.00.   Please note that any taxes (including import charges) will be your responsibility.  We will always use a “signed for” delivery service where possible to guarantee the safe delivery of your purchases.

Prices

Flick Gymnastics’ aim is to keep prices low and quality high.  However, due to increased costs of materials, the manufacturing process and other services, our prices are subject to change without prior notice.

Payment

All prices displayed in our store are in pounds (£) sterling.   We have chosen PayPal as our secure method of payment.  On check out you will be given the option of signing into your PayPal account (if you have one) or alternatively, if you do not have a PayPal account, you have the option of paying by credit/debit card.  Card payments can be made using Visa, MasterCard, Maestro or American Express.